User Terms and Conditions
The information contained within this agreement supersedes any pre-existing verbal or written employee information that may or may not have been exchanged with a customer, vendor, client, or other. Billiard Factory reserves all rights to update this information without notice and it is the customers sole obligation/responsibility to check these terms and conditions before placing any order or obtaining any information from Billiard Factory. By placing an order with Billiard Factory, the customer understands and agrees to all terms and conditions unless otherwise agreed upon in writing with Billiard Factory.
Billiard Factory's goal is to advertise correct pricing but understands mistakes can be made. Billiard Factory reserves the right to change/alter pricing at will without notice. If an order is placed with incorrect pricing, Billiard Factory reserves the right to cancel the order. This can include, but not limited to, products, gift cards, custom furniture, and other items including labor and shipping. If you have a question regarding a price, Billiard Factory advises contacting a support specialist before placing your order.
Billiard Factory strives to advertise correct shipping information but understands technology can sometimes display inaccurate information. Billiard Factory reserves the right to cancel an order if incorrect shipping is displayed. The customer will be fully refunded upon a confirmed cancelation.
By purchasing a product from Billiard Factory, you agree and understand that Billiard Factory does not guarantee any timeframe stated in written or verbal format due to extended, unforeseen wait times.
Once a custom product is sold, the customer has 7 days to cancel the order for a full refund. Once the 7 days has passed, the customer has the option to get a partial refund equaling 50% of the total ticket. After 30 days the customer can no longer cancel the order. Due to the nature of custom products, sometimes we are unable to give you an accurate timeframe of production, or production may go past the stated estimated time or arrival. By purchasing a custom product from Billiard Factory, you agree and understand that Billiard Factory does not guarantee any timeframe stated in written or verbal format and custom/special orders cannot be cancelled/altered in any way due to extended unforeseen wait times.
Our goal is your complete satisfaction. Billiard Factory's professional sales and design consultants will make certain your selections are right for you. Orders of in-stock merchandise can be canceled anytime up to 48 hours prior to delivery for local market customers for a full refund. If an order is canceled after that time, store credit will be issued. Sales cannot be canceled, returned or exchanged after merchandise has been delivered or picked up.
AS-IS Floor Model(s)/Discontinued/Close-Out/Clearance Merchandise
"AS-IS" and Floor Sample clearance merchandise being purchased off our floors and cannot be canceled, returned or exchanged. They are a final sale and only qualify for the manufacturer's warranty if installed by Billiard Factory. These items must be picked up or delivered within 15 days of purchase. If delivery does not take place within the 15-day time frame, a 50% restocking fee will be applied to the order and the customer will be refunded the remaining 50%.
"Discontinued", "Close-Out" or "Clearance" (from stock) merchandise is coming from our warehouse inventory. These items cannot be canceled, returned or exchanged. They are a final sale. These items must be picked up or delivered within 14 days of purchase.
Finishes and Fabrics
Finishes are not guaranteed to be a perfect match to website images or in-store samples due to various applications of materials and selection. There will be variation in color, texture and shading. Manufacturers of upholstery fabrics do not guarantee their material for colorfastness, fading, wearing quality, durability or adverse reaction to environmental conditions or dye lot variations.
Paying for Your Order
Generally, we'll charge your payment method for an item at the time of purchase or confirm its availability in store before running a payment. However, we will preauthorize your order amount (including for pre-orders) with your payment method at the time you place the order, which may influence your available credit line.
Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the email address you provide to us. If we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order.
Errors on our Website
There may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.