Privacy Policy

We have created this privacy statement in order to demonstrate our company's commitment to protecting your privacy while visiting our web site. Most the pages on our web site can be visited without disclosing any personal information, but when we do need to collect, store and use your personal information it will be for the defined purpose. We do NOT sell or share your information with any third parties unless required by law or to protect Billiard Factory, its customers, or the public. We are committed to the privacy, security and confidentiality of your personal information submitted on our site.

We only use your information for specific purposes

When it necessary for us to collect any personal information, it will be kept confidential, and will only be used for the defined purpose. The information we typically request allows us to personally identify you, provide a means by which we may contact you, and the information or services you are requesting. Our site generally requests personal information when you are registering for a contest, signing up for an e-mail newsletter, or when purchasing a product or service from our web site. We will attempt to limit the amount of personal information collected to information that is required or relevant for us to effectively provide you the product or service you are requesting.

We use the personal information we collect for the following purposes:

• To help us create and publish content that is relevant to your needs.
• To alert you about new products, special offers or other requested information.
• To delivery services including e-mail marketing and newsletters that you request.

Computer Information

Billiard Factory does collect information about your computer hardware and software including your IP address, browser type, operating system, domain name, access times, and referring web site addresses. This is information is used to provide us general statistical information about the usage of billiardfactory.com and to maintain the quality and information of this web site service. Your IP address is additionally used as part of our double opt-in subscription e-mail services to provide validation information.

Opt-Out Marketing

BilliardFactory.com may periodically send out e-mail communications informing you about our products, newsletters, special offers or other products or services we feel may be of interest to you. Billiard Factory (via Klaviyo) will be the only entity that will send you these direct mailings. Any e-mail communication from Billiard Factory will include an opt-out or unsubscribe feature allowing the recipient an easy method to remove their information from our database and to no longer receive any further marketing from Billiard Factory.

Security of your personal information

Billiard Factory is committed to protecting the security of your personal information. Within our site and our online store, we incorporate several security procedures and technologies including the use of encryption, Secure Socket Layer (SSL) protocol, and other means to protect your information from unauthorized access, use and/or disclosure. If at any time you would like to make a purchase for a product in our online store, but do not want to provide your credit card or other personal information online, please contact a sales representative directly at 888-781-6529.

Right to deletion

You have a right to request all personal information that Billiard Factory has stored in our marketing database. You also have the right to request that this information be deleted, at no charge. To do so, please contact unsubscribe@billiardfactory.com or call 281-943-2300.

Use of Cookies

This site may use technology such as cookies to deliver our visitors customized information or pages. Cookies may be used to maintain or enhance your shopping experience in our online store. If you choose not to allow your browser to accept cookies from this site, some functionality of this site may be limited and you may not be able to access all areas of this site.

Third Party Sites

Our site may contain links to third party web sites that are not operated by Billiard Factory. Billiard Factory does not take any responsibility for the privacy practices of web sites it does not operate.

User Generated Content: Reviews, Comments, Communications, and Other Content

You may interact with Billiard Factory properties in numerous ways, including Reviews and Ratings, videos, Questions and Answers, Community Forums, testimonials, and email communication. You hereby grant Billiard Factory a perpetual, irrevocable, royalty-free, transferable right and license to use, modify, reproduce, transmit, publish, display, delete, and distribute any information (except order information sent via email or phone) or materials you share with us throughout the world in any media, including when you allow Billiard Factory to feature text, images and videos shared through social media (e.g., Facebook, Twitter, Instagram, Pinterest) or submitted through our Reviews and Ratings. You also grant us the right to use the name and social media handle that you use when you share content with us in connection with that content. When you share content to us, you will disclose any affiliation you have and you will not share anything that contains harmful computer code, references other websites, or is false, misleading, illegal, defamatory, libelous, hateful, racist, biased, threatening, or harassing.

Contact Information

Billiard Factory is the sole operator of the billiardfactory.com web site. We welcome your comments, and if you would like to contact us for any reason regarding our privacy policy or practices, please write us at the following address:

Billiard Factory
8440 N Sam Houston Pkwy W
Houston, Texas 77064

Effective Date: June 1, 2007
Revised Date: August 1, 2022