Billiard Factory believes in and stands behind the quality of the products we offer to our customers. If you are not completely satisfied with your purchase, you may return most unopened items in new condition, for a complete refund or exchange. We want to make sure your shopping experience is a positive one, so please review the return guidelines below for more details.
We retain the right to cancel any order without notice. Examples include but are not limited to; errors on our website, flaws in pricing, incorrect verbiage, flaws in shipping price, or on a case-by-case basis
You may return the unused item in its original packaging. The original receipt, gift receipt or packing slip and a valid photo I.D. are required for all in store returns and exchanges within 14 days of purchase.
Online returns must include the original packing slip and the unused item in the original packaging in the condition that it was delivered. The customer is responsible for any fees that are related to shipping the merchandise back to Billiard Factory unless the return is a result of our error. Billiard Factory highly recommends that you ship your returns to us using UPS, FedEx, or a similar service that offer the ability to track the shipment. We are not able to offer refunds on merchandise shipped back to us without tracking if lost in transit.
Customers may return products to local stores, but the credit or refund will not be issued until the merchandise is received at our distribution center, which may take up to 7 business days to process.
Customers should examine all packages for damage upon arrival and note with the carrier any visible damage to the product packaging. If you receive a shipment damaged, please refuse delivery of said shipment and have the shipping company return it. If you receive an item damaged and do not refuse it, you have accepted the condition and the item cannot be returned.
Attn: Online Returns
8440 N Sam Houston Pkwy W
Houston, TX 77064
You may return new and unopened furniture to Billiard Factory within 14 days of delivery or pickup for a full refund less any applicable restocking fees (please see below). Once the product has been assembled or installed, the product cannot be returned for a refund unless the product is damaged or is not in the intended condition.
Online customers that purchased furniture via our web site, kiosk or other electronic media may request a return within 14 days of delivery if the item is not as expected, excluding electronic items, as they are not returnable. Merchandise must be returned in the original packaging, in an unused condition, in order for a refund to be granted. Refunds will be issued for the amount of the merchandise returned and any applicable taxes, but will not include any delivery charges associated with the original purchase.
No refunds or returns will be honored on furniture after 14 days of delivery or pickup.
Furniture, as defined by Billiard Factory, will include but is not limited to pool tables, bar stools, game tables, bars, shuffleboard tables, home theater seating, artwork and air hockey. This list may be modified at any time without notice, so please consult with a sales associate for further details.
Billiard Factory wants our customers to be completely satisfied with their purchases, so if for any reason you are not completely satisfied, we offer a 14 day return policy from the original purchase date on most accessories. Billiard Factory reserves the right to modify, alter or void this return policy if there is evidence of inappropriate or misuse of the merchandise.
Accessory items that were purchased via our web site, kiosk or other electronic media may be returned to one of our local stores or shipped back to Billiard Factory within 14 days of the delivery date for a refund.
All Gift Card and E-Gift Certificates sales are final, and no refunds will be given.
Special order items constitute any item(s) that must be ordered and are not currently in stock at the time of purchase.
- Labor, delivery and/or installation services
- Consumable goods such as chalk, shuffleboard powder, etc.
- Items that are damaged, abused or appear to be misused
- Items that are missing parts or accessories
- Items that have been personalized
- Special order items
- Assembled Pool Tables
- Assembled Shuffleboards
- Pool Cues
- Gift Cards
- E-Gift Certificates
A 25% restocking fee will be applied to all items as listed below but is not limited to:
- Pool Tables
- Theater Seating
- Air Hockey
- Ping Pong
- Bar Stools/Spectator Chairs
- Game Tables
- Items Billiard Factory deems as required
If you are returning an item that included additional items as a free gift promotion, then you must return all the items received as a free gift, to receive the full credit. If you do not return all of the items included with the free gift, then the cost of those items will be deducted from the amount refunded. The free gift item(s) cannot be returned by themselves for any type of credit or refund.
If you return an item that was part of a larger package or bundle of products and received a discount for purchasing the item together, the amount of refund will be discounted in proportion to the value of the product in relation to the total value of the package as a whole.
Billiard Factory may issue refunds in the form of a credit to the original credit card, check or in-store credit.
Items that are returned that were originally purchased with a check or cash will be issued either an in-store credit, or a check for the refund amount will be mailed to you from our corporate offices. Purchases that were made by check will be refunded once the customer's check has cleared our bank. Cash and check returns that require a check from our corporate office may take up to 10 business days to process.
Refunds issued for returned merchandise that was purchased with a credit card will have the amount of the refund credited back to the card that was used for the original purchase. If the original card is no longer available, an in-store credit can be issued.
Billiard Factory reserves the right to refuse a refund without a receipt and to make changes to this policy without notice.
If you have received damaged or defective merchandise, please call our Customer Service at 888-781-6529.
Shop with confidence at Billiard Factory with our 100% Price Match Guarantee! If you find a lower price within 30 days of your purchase, we will match our competitors' price. Billiard Factory will provide a REFUND or CREDIT for the difference.
Price Match Qualifications:
- Comparative items must be in stock and must from the same manufacturer and same make and model.
- Price comparison will be based on competitors' final shopping cart check out price.
- Comparative Items determined to be below a manufacturer's MAP (minimum advertised price) or other guidelines set forth by the manufacturer are not eligible for price match consideration.