You may return new and unopened furniture to Billiard Factory within 14 days of delivery or pickup for a full refund less any applicable restocking fees (please see below). Once the product has been assembled or installed, the product cannot be returned for a refund unless the product is damaged or is not in the intended condition.
Online customers that purchased furniture via our web site, kiosk or other electronic media may request a return within 14 days of delivery if the item is not as expected, excluding electronic items, as they are not returnable. Merchandise must be returned in the original packaging, in an unused condition, in order for a refund to be granted. Refunds will be issued for the amount of the merchandise returned and any applicable taxes, but will not include any delivery charges associated with the original purchase.
No refunds or returns will be honored on furniture after 14 days of delivery or pickup.
Furniture, as defined by Billiard Factory, will include but is not limited to pool tables, bar stools, game tables, bars, shuffleboard tables, home theater seating, artwork and air hockey. This list may be modified at any time without notice, so please consult with a sales associate for further details.