Pool Table Shipping
Shipping in the Continental U.S.
We offer shipping on most pool tables within the 48 continental United States. Pool tables will be shipped via UPS Freight, FedEx Freight, or third-party freighting company to the customer's residence or third-party installer. The drivers are instructed to leave the product(s) on the curbside, or nearest edge of the property for the customer to bring into their residence unless an inside delivery is requested (at an additional fee), in which case the driver will leave it in the customer's garage.
An option for a liftgate at an additional charge will be provided if the product has the option at checkout. There are a few exceptions where a delivery surcharge may apply if you live in a rural area, or a location where access for a freight delivery truck might be restricted. Customers in AK, HI or outside the U.S. can arrange their own shipping.
For more information
Call Us 1-800-641-9367
Pool Table Installation
White glove installation
Our White Glove Installation is our highest level of service. We ship your pool table directly to a certified local installer, who will then contact you to set up your in-home installation. If an installer is unable to receive it, we will ship it directly to you. The installer will complete the installation at your residence and remove any debris. With White Glove installation, all you must do is be home when the installer arrives – and we do the rest! Your table will be professionally installed and comes with a lifetime warranty. Rates vary depending on location; add a table to your shopping cart and use our Shipping Calculator to estimate White Glove Installation cost. Please note sometimes additional shipping fees may be required out of the quoted shipping price.
- Pool Table installed by a certified local installer
- Someone over the age of 18 must be present at the time of installation
- Delivered and installed in your home during one visit
- All you must do is be available for installation appointment
Local Billiard Factory Markets
We offer local delivery and installation to local customers in areas surrounding our stores. All deliveries and installations in markets surrounding our Billiard Factory stores are $375 with the first 20 miles included with delivery and then $2.50 a mile as a mileage fee. We will call you to set up a delivery date and call the day before with a 2-hour window of arrival. We will come out and assemble your items and remove any debris that came with your product(s). See store for complete details.
See store for complete details
Local Order Pickup
Pickup at store
Billiard Factory allows customers to order online and pickup in store if they are nearby a store. Billiard Factory will email or call you when your order is ready to be picked up from your local store. If you wish to change which store you will pick up your order, please give us a call. Please make sure to bring your receipt and a valid I.D. for verification purposes. Billiard Factory reserves the right to photocopy any identification cards for our records. Products that cannot be picked up at your local store unless authorized by Billiard Factory are listed, but not limited to:
- Pool Tables
- Theater Seating
- Table Tennis Tables (Excludes Conversion Tops)
Pickup at local distribution center
Although Billiard Factory encourages delivery and installation of its products, we understand the desire to install a product yourself. Customers may pick up their items at their local distribution center. Customers must call to make an appointment to pick up their items, and help will be provided if needed. Please make sure to bring your receipt and a valid I.D. for verification purposes. Billiard Factory reserves the right to photocopy any identification cards for our records. Distribution hours are from 8am – 5pm, Monday through Saturday.
Houston Distribution Center
Call Us (281)-943-2300
Dallas Distribution Center
Call Us (972)-434-4434
Local Day of Delivery
- The merchandise you have purchased will be carefully inspected prior to delivery. We are committed to the quality of our products. In the event of any damage or defective merchandise, our Customer Care team will assist you. Please report any concern to our Customer Care team while the drivers are still present and notate it on the delivery document you sign.
- Please make sure someone over 18 years of age is home to accept the delivery.
- Please have the room ready and cleared for your new furniture.
- If you live in an apartment building or complex, please make sure the building requirements are met for the delivery date (some buildings require prior notification, reservation for the elevator and/or a certificate of insurance).
- Furniture Size - please carefully measure all doorways, entrances, elevators, hallways and any other obstacles our team will have to go through to make sure your new furniture will fit in its desired area.
- Delivery damages must be reported within 24 hours of delivery. Note: If we are prevented from completing a delivery (as in an example above) store credit will be issued less the delivery fee. Cancellations/refunds will not be accepted at this time. We are unable to move or remove your old furniture from your home. We cannot install anything on walls or ceilings, nor can we install electronic equipment.
Local Reschedule Procedure
In the event you need to reschedule your delivery date, please call or email us at least 48 hours in advance. If you are not home on the day of your delivery, or if you do not request to reschedule at least 48 hours in advance, a re-delivery fee of $100 and up to $300 + tax will be applied to your order.