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Save 5% off $200 or more with code SAVE5. Some restrictions apply.

Save 5% off $200 or more with code SAVE5. Some restrictions apply.

Coupon Code Exclusions

Valid for full-priced items only; excludes items on sale/clearance and video arcades. May not be used for prior purchases. May not be combined with any other offers. One discount or coupon permitted per order. Excludes Rasson, VPCab, Cornilleau, Killerspin, Cynergy, Aramith, Polywood, Predator, Kamui, Toltec and arcades. Excludes Brunswick deliveries outside Billiard Factory markets. May be used for online purchases only.

Free Shipping

Free UPS Ground shipping for all accessory orders $99.00 and up, for orders up to 50 lbs, with coupon code FREESHIP. Only one discount permitted per order. If a product is on sale, free shipping cannot be applied unless specified by the applied coupon. Any product in the “Deals!” section does not qualify for free shipping as the products are discounted to sell quickly. We reserve the right to use any third-party shipping company even if one is specified at checkout. Products that do not qualify for free shipping are listed but not limited to:

  • Shuffleboard Tables
  • Table Tennis Tables
  • Air Hockey Tables
  • Foosball Tables
  • Theater Seating
  • Arcades
  • Bars
  • Bar Stools
  • Home
  • Installation & Shipping

Installation & Shipping



Pool Table Shipping

Billiard Factory Workers in the Warehouse with a forklift

Shipping in the Continental U.S.

We offer shipping on most pool tables within the 48 continental United States. Pool tables will be shipped via UPS Freight, FedEx Freight, or third-party freighting company to the customer's residence or third-party installer. The drivers are instructed to leave the product(s) on the curbside, or nearest edge of the property for the customer to bring into their residence unless an inside delivery is requested (at an additional fee), in which case the driver will leave it in the customer's garage.

An option for a liftgate at an additional charge will be provided if the product has the option at checkout. There are a few exceptions where a delivery surcharge may apply if you live in a rural area, or a location where access for a freight delivery truck might be restricted. Customers in AK, HI or outside the U.S. can arrange their own shipping.

For more information

  Call Us 1-800-641-9367





Pool Table Installation

Billiard Factory workers installing a pool table

White glove installation

Our White Glove Installation is our highest level of service. We ship your pool table directly to a certified local installer, who will then contact you to set up your in-home installation. If an installer is unable to receive it, we will ship it directly to you. The installer will complete the installation at your residence and remove any debris. With White Glove installation, all you must do is be home when the installer arrives – and we do the rest! Your table will be professionally installed and comes with a lifetime warranty. Rates vary depending on location; add a table to your shopping cart and use our Shipping Calculator to estimate White Glove Installation cost. Please note sometimes additional shipping fees may be required out of the quoted shipping price.

  • Pool Table installed by a certified local installer
  • Someone over the age of 18 must be present at the time of installation
  • Delivered and installed in your home during one visit
  • All you must do is be available for installation appointment

Local Billiard Factory Markets

We offer local delivery and installation to local customers in areas surrounding our stores. All deliveries and installations in markets surrounding our Billiard Factory stores are $300 with the first 20 miles included with delivery and then $2.50 a mile both ways as a mileage fee. We will call you to set up a delivery date and call the day before with a 2-hour window of arrival. We will come out and assemble your items and remove any debris that came with your product(s). See store for complete details.

See store for complete details

Locations





Local Order Pickup

Family playing foosball in a Billiard Factory store

Pickup at store

Billiard Factory allows customers to order online and pickup in store if they are nearby a store. Billiard Factory will email or call you when your order is ready to be picked up from your local store. If you wish to change which store you will pick up your order, please give us a call. Please make sure to bring your receipt and a valid I.D. for verification purposes. Billiard Factory reserves the right to photocopy any identification cards for our records. Products that cannot be picked up at your local store unless authorized by Billiard Factory are listed, but not limited to:

  • Pool Tables
  • Shuffleboards
  • Theater Seating
  • Bars
  • Table Tennis Tables (Excludes Conversion Tops)

Pickup at local distribution center

Although Billiard Factory encourages delivery and installation of its products, we understand the desire to install a product yourself. Customers may pick up their items at their local distribution center. Customers must call to make an appointment to pick up their items, and help will be provided if needed. Please make sure to bring your receipt and a valid I.D. for verification purposes. Billiard Factory reserves the right to photocopy any identification cards for our records. Distribution hours are from 8am – 5pm, Monday through Saturday.

Houston Distribution Center

  Call Us (281)-943-2300

Dallas Distribution Center

  Call Us (972)-434-4434

Local Day of Delivery

  • The merchandise you have purchased will be carefully inspected prior to delivery. We are committed to the quality of our products. In the event of any damage or defective merchandise, our Customer Care team will assist you. Please report any concern to our Customer Care team while the drivers are still present and notate it on the delivery document you sign.
  • Please make sure someone over 18 years of age is home to accept the delivery.
  • Please have the room ready and cleared for your new furniture.
  • If you live in an apartment building or complex, please make sure the building requirements are met for the delivery date (some buildings require prior notification, reservation for the elevator and/or a certificate of insurance).
  • Furniture Size - please carefully measure all doorways, entrances, elevators, hallways and any other obstacles our team will have to go through to make sure your new furniture will fit in its desired area.
  • Delivery damages must be reported within 24 hours of delivery. Note: If we are prevented from completing a delivery (as in an example above) store credit will be issued less the delivery fee. Cancellations/refunds will not be accepted at this time. We are unable to move or remove your old furniture from your home. We cannot install anything on walls or ceilings, nor can we install electronic equipment.

Local Reschedule Procedure

In the event you need to reschedule your delivery date, please call or email us at least 48 hours in advance. If you are not home on the day of your delivery, or if you do not request to reschedule at least 48 hours in advance, a re-delivery fee of $100 and up to $300 + tax will be applied to your order.

Testimonials

Serving customers since 1975

Oliver Smith

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Delivery staff were efficient, careful moving the shuffleboard components upstairs, knowledgable with the assembly, responsive to questions, and very pleasant. Well done.

Michelle Jones

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They did a great job. Fast and professional.

Charlie Johnson

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Our delivery people were amazing. A big thank you to Brandon, he made our experience a great one.

Richard Miller

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On time, professional, very clean and knowledgeable in their craft. Great job.

Daniel O'Ryan

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Outstanding service and a professional staff beyond compare. Truly a pleasant and wonderful experience.

George Wilson

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Great customer service! The installers were very courteous!